Returns/right to cancel
Below you will find the most frequently asked questions regarding “returns/right to cancel”.
Other frequently asked questions can be found under:
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Grasdrogerij Hartog B.V. Mijnsherenweg 7, 1658CA, Netherlands, info@hartog.eu, Phone: +31 (0)229 58 1232) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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(If you want to cancel the contract, please fill out the form below and send it back to us.) — To Grasdrogerij Hartog B.V. Mijnsherenweg 7, 1658CA, info@hartog.eu — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date |
What is your return period?
You can return your product if it is not to your satisfaction or if you have received the wrong product. Returns can be made within 14 days of receiving the order, provided that the product is undamaged and in its original packaging.
How can I exchange/return my product?
If you have received a product that is not to your satisfaction, you can return it. Returns can be made within 14 days of receiving the order. The product must be undamaged and returned in its original packaging.
When you want to return a product, it is important to contact Hartog so that we can personally coordinate how the product will be returned.
You can contact us in the following ways:
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- Call +31 (0) 229 58 12 32 (Mon-Fri from 8:00 am to 5:00 pm, Sat from 9:00 am to 1:00 pm)
- Send an email to info@hartog.eu, or use the contact form.
Can I also return the product to one of your retail locations?
If you want to return an order in person, you can only do so at Hartog itself (Lambertschaag). Unfortunately, it is not possible to return your product at one of our retail locations.
